Book Now

Customer Service

CUSTOMER SERVICE
We are always ready to assist you before, during, and after your visit to American International Hospital (AIH). If you need any information or assistance, do not hesitate to contact our professional customer care team. We are honored to serve you.
IDENTIFYING AND REPORTING A PATIENT SAFETY EVENT OR CONCERN
How do you report a patient safety event/issue to Joint Commission International (JCI)?
Learn More
GUIDELINES ON THE HOSPITAL ADMISSION PROCEDURE FOR INPATIENTS AT AIH
When a patient is prescribed inpatient treatment at American International Hospital (AIH), our physicians and customer service staff will explain all relevant matters and provide guidance on room selection and the required deposit for admission.
Learn More
VISITING HOURS REGULATIONS FOR INPATIENTS AT AMERICAN INTERNATIONAL HOSPITAL (AIH)
An appropriate rest regimen, together with the dedicated and attentive care of the staff at American International Hospital (AIH), will help patients recover more quickly. To ensure the best possible healthcare services for our patients and to avoid any interruption to medical treatment, we kindly request that you comply with the visiting hours and regulations
Learn More
GUIDELINES FOR THE DISCHARGE PROCESS FOR INPATIENTS AT AMERICAN INTERNATIONAL HOSPITAL (AIH)
When a patient is prescribed for discharge, our physicians and customer care staff will provide guidance and ensure that all necessary documents are supplied in full.
Learn More
GUIDELINES FOR MAKING AN APPOINTMENT AT AMERICAN INTERNATIONAL HOSPITAL (AIH)
To enable you to proactively arrange your consultation schedule and minimize waiting time, American International Hospital (AIH) provides various appointment booking methods along with important notes for scheduling.
Learn More
REGULATIONS ON THE OPERATING HOURS OF AMERICAN INTERNATIONAL HOSPITAL (AIH)
American International Hospital (AIH) provides continuous medical treatment and healthcare services throughout the year, including weekends and public holidays.
Learn More
FLEXIBLE INSTALLMENT PROGRAM FOR MEDICAL SERVICES AT AMERICAN INTERNATIONAL HOSPITAL (AIH)
With the aim of delivering an exceptional healthcare experience and optimal financial solutions, American International Hospital (AIH) has introduced a 0% interest installment program through credit card conversion, applicable to all service packages at AIH.
Learn More
COVID-19 SCREENING AND TESTING REGULATIONS FOR CUSTOMERS VISITING AIH FOR MEDICAL CONSULTATION AND TREATMENT
In light of the Covid-19 pandemic being gradually brought under control in Ho Chi Minh City, and in order to ensure a medical examination and treatment process that is prompt, convenient, safe, and effective, American International Hospital (AIH) is pleased to announce the Covid-19 Screening and Testing Regulations for customers visiting AIH for consultation and treatment, effective from May 13, 2022.
Learn More