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GUIDE TO PAY-AND-CLAIM PROCEDURE

Insurance Service
At American International Hospital (AIH), we continually expand our network of insurance partners to provide our valued patients with the most convenient and efficient payment options for medical examinations and treatments. Learn more about the insurance policies available at AIH.

GUIDE TO PAY-AND-CLAIM PROCEDURE

For insurance companies that do not provide direct billing services at American International Hospital (AIH):

After the medical consultation:

  • You will be required to settle the full cost of your treatment.

  • AIH will provide all necessary documents and medical records to support your reimbursement claim with your insurance company.

* Basic documents required for a reimbursement claim:

I. Outpatient Treatment

  • Insurance claim form – signed by the insured person

  • Valid payment invoice – if issued electronically, a one-time converted hard copy must be provided

  • Detailed medical expense breakdown

  • Medical report

  • Laboratory test results and imaging reports (if available)

  • Prescription – with a clearly stated diagnosis

II. Inpatient Treatment

  • Insurance claim form – signed by the insured person

  • Valid payment invoice – if it is an electronic invoice, a one-time converted hard copy is required

  • Detailed hospitalization expense statement

  • Medical report

  • Paraclinical test results (if available)

  • Hospital discharge summary / Discharge note / Surgical certificate (if applicable)

  • Post-discharge prescription – with a clearly stated diagnosis (if applicable)

  • Follow-up appointment note (if applicable)

III. Accident Treatment

  • Insurance claim form – signed by the insured person

  • Valid payment invoice – if issued electronically, a one-time converted hard copy is required

  • Detailed medical expense statement

  • Laboratory test results and imaging reports (if available)

  • Medical report / Discharge certificate / Discharge summary (if applicable)

  • Prescription – with a clearly stated diagnosis (if applicable)

  • Accident report / Police report / Vehicle release permit (if required)

IV. Dental Treatment

  • Insurance claim form – signed by the insured person

  • Valid payment invoice – if issued electronically, a one-time converted hard copy is required

  • Detailed medical expense statement

  • Prescription (if applicable)

  • Dental treatment record

  • Laboratory test results / Imaging reports (if applicable)